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ABOUT PHONEBOX
We Keep You Connected - Anywhere, Anytime
At PhoneBox, we offer affordable 5G/LTE plans across Canada and the U.S. with reliable nationwide coverage. Whether you're a student arriving for the first time or a traveler exploring North America, we make it easy to get connected with a local SIM or eSIM, ready before or right when you land.
But we don’t stop there.
We also have NewSIM, our international eSIM brand built specifically for travelers, students, and remote workers on the move. With coverage in +150 countries, NewSIM gives you fast, reliable mobile data , no SIM swaps, no roaming fees, just seamless connectivity wherever life takes you.
Since 2011, we’ve helped over 85,000 international students and travelers to stay connected with flexible plans, no ID or deposit required, and customer support in 13 languages. And with 1,500+ global partners, we’re proud to be a trusted name around the world.
INDEX
Clicking on the number will take you to the respective guideline!
5.

Activation

Let’s learn how to activate the SIM card after you have received it!
How to activate your SIM card
How to activate your eSIM
How to activate your SIM card (gophonebox website)
How to activate your eSIM (gophonebox website)

Troubleshooting

Before attempting specific troubleshooting, please follow the steps in the Basic Troubleshooting!
Basic Troubleshooting
No services
No data service or SOS on my device
I can’t make/receive calls
I can’t receive/send text messages
eSIM
eSIM compatible
eSIM installation
Data
Data tracking
Learn how to top up your data
Port In/ Port Out
Port In
Port Out
etc
APN setting
If following the above information does not solve the problem, please contact the customer service center.

General information

Plans
US plan
Extend the service
Feature
Roaming
Suspension / Reactivation
Payment
Add / Edit / Cancel Your Card
Payment method
FAQ
When can I get my US number?
When can I get the eSIM QR code?

Self-serve

How to log in my self-serve account?
Self-serve Menu
Don’t forget to download PhoneBox Application!

FAQ

If you don't have the information you're looking for, please check the website FAQ.

Contact us

Email services@gophonebox.com
Toll-Free 1-855-886-0505
LiveChat gophonebox.com
SOCIAL MEDIA
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Facebook @phoneboxmobile
TikTok @phoneboxmobile
KakaoTalk PhoneBox 미국
LINE @phoneboxcanada
Whatsapp 1-403-966-2412
WeChat phonebox canada
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