If your phone displays SOS, No Service, or cannot connect to the network, please follow the steps below.
Troubleshooting checklist
Step 1. Restart Your Phone
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Turn your phone off and wait 30 seconds before turning it back on.
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If you are using a physical SIM card, please remove it, reinsert it, and then power the device back on.
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Most issues can be resolved by simply restarting your device.
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Once you restart your device, try making a call. If you still have the same trouble, move on to the next step.
Step 2. Reset your network Setting
This will only refresh your device’s network connections, including WiFi, mobile data, and Bluetooth.
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iPhone : Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
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Android : Settings > General Management or System > Backup and Reset or Reset Options > Reset Network Settings
Please note, Saved Wi-Fi passwords will be removed during this process.
Step 3. Check your VPN settings
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Some VPN services may interfere with your mobile network connection.
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If a VPN is active, disconnect it or delete the VPN configuration, then try reconnecting to the network again.
Step 4. If the Issue Still Isn’t Resolved
If none of the steps above resolve the issue, please contact the PhoneBox Customer Support team
To help us assist you faster, include the following information:
1.
Device model (e.g., Samsung Galaxy S20)
2.
Account information: name, phone number, email
3.
IMEI number (Dial *#06# to view it)
4.
Description of the issue + date when the issue started
5.
Confirm that you have tried all the troubleshooting steps above
Customer Support Team
KakaoTalk PhoneBox 미국
PhoneBox 미국LINE @phoneboxcanada
Whatsapp 1-403-966-2412
WeChat phonebox canada
