If you cannot use text message services, please follow the instruction below.1.
Please make sure that the SIM card is properly seated
2.
Please restart the device by turning off the device completely off and back on again
If you can’t receive text messages:
Step 1. Restart Your Phone
Turn your phone off and wait 30 seconds before turning it back on.
If you are using a physical SIM card, please remove it, reinsert it, and then power the device back on.
Most issues can be resolved by simply restarting your device.
Once you restart your device, try receiving a text message. If you still have the same trouble, move on to the next step.
Step 2. Make Sure “Do Not Disturb” Is Turned Off
Do Not Disturb may silence notifications and prevent you from noticing new messages.
iPhone : Settings > Do Not Disturb > Make sure all toggles are turned off.
Android: Settings > Notifications > Do not disturb > Make sure a toggle is turned off
Step 3. If Messages From Certain Numbers Aren’t Coming Through
Check if the specific number has been blocked.
Apple : Settings > Privacy & Security > Blocked Contacts > Ensure the number is not listed.
Android : Messages app > Tap the menu button (top right) > Block numbers and spam > Block numbers > Make sure the number is not blocked.
Step 4. Check Your iMessage or RCS Messaging status
If the issue is specific to iMessage (iPhone) or RCS Chat Features (Android), make sure your mobile data is working properly.
These messaging services require a data connection.
MMS
Please click if you would like to find more information
if you would like to find more information1.
Check if the data is on
*If your plan doesn’t include data service, please contact our customer services team.
2.
Check the MMS Settings
Galaxy
iPhone
If this guideline didn’t solve your problem
After doing all of the above please screenshot your problem and send it to our customer support email with the following information
1.
Device model (e.g., Samsung Galaxy S20)
2.
Your account information (name, phone number, email address)
3.
IMEI number (Dial *#06# to view it)
4.
Your Region (Including Zip Code)
5.
Confirm that you have tried all the troubleshooting steps above
Contact us
Email services@gophonebox.com
Toll-Free 1-855-886-0505
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