If you are unable to receive a call, please follow the steps below to troubleshoot the issue.
Step 1. Restart Your Phone
Turn your phone off and wait 30 seconds before turning it back on.
If you are using a physical SIM card, please remove it, reinsert it, and then power the device back on.
Most issues can be resolved by simply restarting your device.
Once you restart your device, try receiving a phone call. If you still have the same trouble, move on to the next step.
Step 2. Check That “Do Not Disturb” Is Disabled
When Do Not Disturb is enabled, incoming calls may be silenced or redirected.
•
iPhone : Settings > Do Not Disturb > Make sure all toggles are turned off.
•
Android : Settings > Notifications > Do not disturb > Make sure a toggle is turned off
Step 3. If You Can’t Receive Calls From Certain Numbers
Please check whether the specific number has been blocked.
iPhone
•
Settings > Privacy & Security > Blocked Contacts > Make sure the caller is not blocked
•
Settings > Apps > Phone > Scroll to Screen Unknown Callers > View the selected option
Android
•
Phone > tap more option button on the top-right corner > Settings > Block numbers >
•
Make sure Block calls from unknown numbers option is turned off
•
Ensure the caller is not blocked
Step 4 . Check Your Active SIMs (Dual SIM Devices)
If your device has Dual SIM functionality and more than one SIM is active, the network signals may interfere with each other and prevent calls from going through.
Please turn off any SIM you are not currently using.
Step 5. If the Issue Still Isn’t Resolved
If none of the steps above resolve the issue, please contact the PhoneBox Customer Support team
To help us assist you faster, include the following information:
•
Device model (e.g., Samsung Galaxy S20)
•
Account information: name, phone number, email
•
IMEI number (Dial *#06# to view it)
•
Description of the issue + date when the issue started
•
Your Region
•
Confirm that you have tried all the troubleshooting steps above
Contact us
Email services@gophonebox.com
Toll-Free 1-855-886-0505
LiveChat gophonebox.com
KakaoTalk PhoneBox 미국
PhoneBox 미국LINE @phoneboxcanada
Whatsapp 1-403-966-2412
WeChat phonebox canada
