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Plan change

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Contact Customer Care
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Make changes through your online account on the website or app
Monthly plans
※ For monthly plans, any price difference due to a plan change will be reflected in the next month’s invoice.
Example
Current Plan: Monthly 100GB – $40
Requested Change: Switch to 75GB – $35
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Nov 15: Invoice issued for $40
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Nov 19: $40 payment processed
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Nov 24: Plan change requested to 75GB/$35, effective Dec 2
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Dec 2: New 75GB/$35 plan takes effect
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Dec 15: Invoice issued for next cycle:
$35 (new monthly plan) + $10 (prorated adjustment for switching plans mid-cycle)
→ Total: $45 + tax
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From Jan 15 onward: Monthly invoice will be $35 + tax
※ Plan changes for the following month must be requested by the 28th of each month.
STEPS FOR MONTHLY AND PREPAID PLANS
1.
Navigate to the PhoneBox website or launch the App
2.
Sign in to your account
3.
Locate and select the Plan menu
*Depending on your plan, you will be able to switch to another monthly plan or a prepaid plan.
Example for monthly plans
Example for prepaid plans
If you are unable to find the plan you are looking for, please contact us through our customer service channels for assistance.
Email services@gophonebox.com
Toll-Free 1-855-886-0505
LiveChat gophonebox.com
KakaoTalk PhoneBox
LINE @phoneboxcanada
Whatsapp 1-403-966-2412
WeChat phonebox canada