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INDEX
Clicking on the number will take you to the respective guideline!
5.

Promotion

Best Friends, Best Perks!

Activation

Let’s learn how to activate!
How to activate your SIM card
eSIM activation

General infromation

Invoice
Billing cycle
Data overage
Payment method
Plans
Plan change
Monthly vs Prepaid
Roaming / International calling
New plans!
etc
Port-in

Troubleshooting

APN Setting
Rogers
Telus
No Service
No SIM card
No Data
No call
No messages
Data
Website / APP
Galaxy
iPhone
eSIM
What is eSIM?
eSIM Removed
eSIM compatible
US Plan
USA Plan

My account

what kind of service I can use?
Discover our account management system!
Mag-sign in / up
3
Paano
5
Trouble shooting
6
How to sign up
How to sign up with Apple ID
How to sign up with Google ID
Multi-Line Account
Plan change
Set up / Edit Auto payment
Cancel the service
Vacation Plan
Can’t log in
Can’t sign up
Can’t check data usage
Can’t make a payment
Can’t set up auto payment
Have a technical problem
Manage your account with just a few taps. Download our App now! Or Sign up here!

FAQ

Do you need more information? Please visit our website!
Support

Customer Support

Email services@gophonebox.com
Toll-Free 1-855-886-0505
LiveChat gophonebox.com
KakaoTalk PhoneBox
LINE @phoneboxcanada
WhatsApp 1-403-966-2412
WeChat phonebox official